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Frequently Asked

What payment methods do you accept?
We accept all major payment methods, including UPI, debit/credit cards, and net banking.
Is Cash on Delivery (COD) available?
We currently offer prepaid orders only

Do you offer shipping across India?
Yes, we ship across India.
How long will my order take to arrive?
Orders are typically delivered within 3–7 working days, depending on your location.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS

What materials are used in Nina Kai jewellery?
Our pieces are crafted using high-quality stainless steel, including surgical-grade materials, and finished with PVD coating for enhanced durability.
Will the jewellery tarnish?
Our jewellery is designed to resist tarnishing and retain its finish with proper care.
Is it safe for sensitive skin?
Yes, our pieces are skin-friendly and suitable for everyday wear

How should I care for my jewellery?
To maintain its finish, avoid direct contact with perfumes, lotions, and harsh chemicals. Store in a dry place when not in use.
Can I wear it daily?
Yes, Nina Kai is designed for everyday wear, but gentle care will help extend its life and shine.

Do you accept returns?
Yes, returns are accepted within 3 days of delivery. Items must be unused, unworn, and in their original packaging, along with all included accessories.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery and share clear photos or videos of the issue. We will assist you with a replacement in genuine cases.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5–7 working days to the original payment method.
Do you offer reverse pickup?
Reverse pickup may be arranged depending on your location. In some cases, customers may be required to ship the product back.