Refund policy

At Nina Kai, every piece is thoughtfully crafted and carefully inspected before it reaches you. However, if something isn't quite right, we're here to help.

Returns:

• Returns are accepted only for damaged or incorrect items received.
• A clear unboxing video from the moment of opening is mandatory for all claims.
• Claims must be reported within 24-48 hours of delivery for review
• Replacement will be arranged in genuine cases.

Refunds:

• Once your return is received and inspected, refunds will be processed within 5-7 working days.
• Refunds will be issued to the original payment method

Return Shipping:

• Reverse pickup may be arranged depending on location
• In some cases, customers may be required to ship the product back.