We hope you love your Nina Kai piece. As each order is carefully inspected before dispatch, returns are accepted only for damaged or incorrect items received.
A clear unboxing video recorded from the moment the package is opened is mandatory for all claims.
Items must be unused and returned in original packaging.
For damaged or incorrect items, please reach out within 48 hours. Refunds are processed within 5–7 working days after the item is received and inspected.
